Mystery shopping

mystery shopping - performance evaluation

Mystery Shopping is a highly valuable performance tool that provides a clear, accurate and unbiased account of the interaction between your employees and your customers.

It is a performance evaluation process that allows the owners and managers of service organisations to really understand how their customers are treated in their shops, offices or practices, on the telephone, in writing or online. It identifies the 'gap' between their service beliefs and the reality of the customer experience.

We will closely match a team of our highly-skilled and rigorously selected Mystery Shoppers with the type of customer that you serve and supply them with a detailed briefing document and questionnaire to ensure that all your key issues are addressed.

The research may be undertaken through a single service or, increasingly, across a number of services to ensure that an overall picture emerges.

The Fantastic Service Cycle

We offer:

One or all of these services will reveal the answers to your customer service issues

So call us today on

01727 875331

for your FREE consultation